FAQ

Asked, answered.

Do guests need to download an app?+

No. Guests scan the QR code on the table and everything — menu, ordering, service calls, the bill — opens in their browser, branded entirely to your restaurant. There is nothing to install and no account to create.

Will it look like Tybl or like my restaurant?+

Like your restaurant, down to the typography and colour. Tybl never appears anywhere a guest can see. Your menu, your name, your voice.

Do we have to replace our POS?+

No. Tybl runs alongside the POS you already have. Our Foodics integration is first in line, with Oracle Simphony and others following — orders placed through Tybl land in your POS automatically.

How does the AI ordering actually work?+

Think of it as a discreet sommelier in the menu. It answers questions, suggests pairings, and recommends dishes based on what the guest is in the mood for — using only your menu, never inventing items or prices.

How long does setup take?+

We load your menu, brand the guest pages, and configure the floor cockpit before your demo — most restaurants are live within days, not months. Staff training takes one pre-service briefing.

Who owns the guest data?+

You do. Bookings, order history, and guest profiles belong to the restaurant. We don't sell data, run ads, or pool your guests into anyone else's marketing list.

Does it work when the connection is poor?+

Yes — the guest experience is built for low bandwidth, and orders queue durably until they reach the kitchen. A weak signal in the dining room won't lose a ticket.

What does it cost?+

Pricing is being finalised with our founding restaurants and tailored per restaurant. See the pricing page for plan shapes, then talk to us for a proposal.

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